Scheduler Jobs

Overview

LAMS runs several automated jobs in the background that handle routine tasks — sending renewal emails, processing payment reminders, alerting producers about expiring licenses, and more. These jobs run on fixed schedules without any manual action required.

This page describes what each job does and how to verify it is running correctly.

Automated Jobs

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Scheduler jobs screen showing a list of job names, schedules, last run time, last run status, and next scheduled run

Scheduler jobs screen showing a list of job names, schedules, last run time, last run status, and next scheduled run

Job	When it runs	What it does
Renewal Solicitation Emails	Every 10 minutes, 8 AM–9 PM EST	Sends renewal offer emails to producers for policies approaching expiration
Payment Reminders	Daily at 7:50 AM	Sends reminders for outstanding premium payments
10-Day Follow-Up	Daily, staggered	First follow-up email after a bind order is received with no payment
30-Day Follow-Up	Daily, staggered	Second payment follow-up
60-Day Follow-Up	Daily, staggered	Final payment follow-up before further action
License Expiration Warning	10 days before expiry	Alerts producers and administrators about producer licenses expiring soon
License Expiration Reminder	After expiry	Follow-up reminder for already-expired licenses
OTI Auto-Processing	Automated	Issues policies where all Order to Issue conditions are met
Admin Approval Processing	Automated	Processes items in the admin approval queue
Installment Due Date Check	Automated	Identifies installments approaching or past their due date
Data Consistency Check	Daily at 4:00 AM	Verifies internal data consistency across policy records

Monitoring Job Health

To confirm automated jobs are running correctly:

1. Navigate to Administration > Scheduler Jobs.
2. Review the Last Run column — if a job has not run in longer than its expected interval, investigate.
3. Review the Status column for any failures.

For email-based jobs, you can also verify delivery through Email History on individual policies.

Tip

If renewal emails stop going out, verify that the email mode is set to Production (not Test) in the system settings. In Test mode, all emails are redirected to a developer address instead of the actual recipients.

Note

Administrators: If a job consistently fails, check the application logs for error details. Common causes include expired email credentials (Microsoft 365 token), database connectivity issues, or a misconfigured scheduler employee account. Contact your technical team for assistance.