Underwriting Decision

Overview

After an application is submitted, an underwriter reviews it and makes a decision. LAMS provides four decision paths: issue a formal quote letter, request additional information from the producer, refer the application to underwriting management, or issue a decline letter. All decisions are logged in the audit trail for compliance and review purposes.

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Before You Begin

• The application must be in Submitted or Pending UW status.
• You must have the Underwriter role to issue decisions.
• Review the full application, attachments, and any prior history for this insured.

Accessing the Underwriting Decision Tab

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Policy record showing the Underwriting tab selected with the decision status dropdown and decision action buttons

Policy record showing the Underwriting tab selected with the decision status dropdown and decision action buttons

1. Open the application from New Business > Applications or by searching for the application number.
2. Click the Underwriting tab on the policy record.
3. Review all application sections: insured information, coverage requests, underwriting questions, and attachments.

Issuing a Quote

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Quote letter generation dialog showing premium amount, coverage terms, and effective date fields

Quote letter generation dialog showing premium amount, coverage terms, and effective date fields

1. In the Underwriting tab, set the Decision Status to Quoted.
2. Confirm or adjust the quoted premium if necessary.
3. Add any special conditions or endorsement requirements in the notes field.
4. Click Generate Quote Letter.
5. Preview the quote letter — it populates with the coverage terms and expiration date.
6. Click Send to Producer to email the quote, or Download to send manually.

The quote letter includes a validity period (typically 30 days). Once issued, the application moves to Quoted status and the producer is notified.

Requesting Additional Information

1. Set the Decision Status to Additional Info Requested.
2. In the Notes field, list the specific items you need (e.g., “Please provide last 5 years of loss history” or “Client resume required”).
3. Click Send Request.
4. The producer receives an email notification with your notes.
5. The application status updates to Pending Producer Response.

Note

The system tracks how long an application has been in “Additional Info Requested” status. Applications pending more than 30 days appear in the underwriting follow-up queue.

Referring to Underwriting Management

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Referral notes section with a text area for describing the risk concern and a referral reason dropdown

Referral notes section with a text area for describing the risk concern and a referral reason dropdown

1. Set the Decision Status to Referred to Management.
2. Select a Referral Reason from the dropdown (e.g., large firm, prior claims, unusual risk).
3. Enter detailed referral notes explaining the specific concerns.
4. Click Submit Referral.
5. The application appears in the UW Manager’s queue for review.

The referring underwriter retains visibility of the application and is notified when the manager makes a decision.

Declining an Application

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Decline letter dialog showing decline reason selection and customizable decline letter body

Decline letter dialog showing decline reason selection and customizable decline letter body

1. Set the Decision Status to Declined.
2. Select the primary Decline Reason from the dropdown:
   • Prior claims or losses
   • Outside appetite
   • Adverse loss history
   • Professional conduct issues
   • Other (specify in notes)
3. Add any specific notes for the file.
4. Click Generate Decline Letter.
5. Preview the decline letter — it references the general reason without exposing proprietary underwriting criteria.
6. Click Send to Producer or Download.

Caution

Decline letters must not disclose specific underwriting criteria. Use only the general decline reasons provided in the dropdown. Contact your compliance officer if you are uncertain about the appropriate language.

Audit Trail

Every decision, status change, and communication is automatically recorded in the Activity Log tab on the application. The log shows:

• Timestamp and user who made the decision
• Previous and new status
• Notes entered
• Documents generated or sent

The audit trail cannot be modified and is available for compliance review.

After a Decision

Decision	Next Step
Quoted	Producer reviews quote and can accept/bind within validity period
Additional Info	Application waits in pending state; auto-follow-up if no response in 30 days
Referred	UW Manager reviews and issues final decision
Declined	Application is closed; producer is notified; record retained for reference