Underwriting Review

Overview

After an application is entered and rated, the underwriter reviews the risk and makes a decision: quote, refer for further review, request more information, or decline. This page explains each of these paths.

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IRM Questionnaire

The IRM (Insurance Risk Management) questionnaire captures risk characteristics that affect the premium and acceptability of the application.

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IRM questionnaire form showing sections for firm structure, services, client types, and risk management

IRM questionnaire form showing sections for firm structure, services, client types, and risk management

What the IRM covers

• Firm size and organizational structure
• Types of services provided and client industry focus
• Revenue distribution across service lines
• Prior claims and loss history
• Risk management practices (peer review, engagement letters, etc.)

Your answers feed directly into the rating algorithm and may apply credits or debits to the base premium.

Claims History

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Claims history section showing a table with 5-year loss history and a button to add individual claims

Claims history section showing a table with 5-year loss history and a button to add individual claims

Review the prior claims the applicant has disclosed:

• Enter each claim with the loss date, a brief description, and the incurred amount (paid plus reserved).
• The system calculates the loss ratio and applies the appropriate factor to the premium.
• Cyber and EPLI claims are tracked separately.

Note

Claims history significantly affects the premium calculation. Higher incurred losses will result in a higher premium or may trigger a referral. Always verify claim amounts with the applicant or their prior carrier.

Making a Decision

After reviewing the IRM and claims, the underwriter chooses one of four actions.

Quote

The application meets guidelines. Proceed to Rating to generate the quote.

Request More Information

If required details are missing or unclear:

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More Info request dialog showing a text field for the request description and a Notify Producer button

More Info request dialog showing a text field for the request description and a Notify Producer button

1. Click More Info in the application toolbar.
2. Describe the information needed.
3. The application moves to More Info status.
4. The producer is notified automatically.
5. Once the information is received and reviewed, continue processing.

Referral

When the application is unusual, has a high premium, or requires a second opinion:

1. Click Refer in the application toolbar.
2. Select the referral reason from the list.
3. Add a narrative explaining what needs review.
4. The application moves to Referral status.
5. A senior underwriter reviews and resolves the referral.
6. Processing continues once the referral is resolved.

Note

Underwriters: Referral reasons include high premium amount, unusual risk characteristics, coverage questions, and special endorsement needs. Be specific in your narrative — it speeds up the review.

Decline

If the application cannot be bound:

1. Click Decline in the application toolbar.
2. Select the decline reason.
3. Add a brief narrative.
4. Generate the decline letter — this is sent to the producer.
5. The application is archived as inactive.

Common decline reasons include underwriting guidelines not met, adverse claims history, coverage not available in the state, or producer issues.

Admin Approval Queue

Certain actions require administrator approval before proceeding:

• High-premium credits beyond standard thresholds
• Special endorsement requests
• Exception requests outside normal guidelines

Submit the request through the Admin Approval Queue. You will be notified when the decision is made.

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Admin approval queue showing pending requests with status, request type, and submitted by columns

Admin approval queue showing pending requests with status, request type, and submitted by columns