LOB Flip / Migration

Overview

An LOB flip (also called a migration) moves an existing active policy from one line of business to another. This is most commonly used when a client’s firm grows beyond the eligibility threshold for an Express product and needs to move to a Standard product, or when a client downsizes and qualifies to move to a simpler Express product. The flip preserves the existing policy history while creating a new policy record with the appropriate LOB.

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Supported Flip Paths

From	To	Typical Trigger
ACSTD	ACEXP	Firm downsizes; now qualifies for Express
ACEXP	ACSTD	Firm grows beyond Express thresholds
RESTD	REEXP	Fewer professionals; qualifies for Express
REEXP	RESTD	Firm grows; requires Standard coverage
APEXP	RESTD	Appraiser adds real estate license; needs RESTD

Note

LOB flips are only available at specific times — typically at renewal or on the policy anniversary date. Mid-term flips are allowed only in specific circumstances and require underwriter approval. Contact your underwriting team before initiating a mid-term flip.

Before You Begin

• Confirm the policy is Active and not in a pending endorsement or cancellation.
• Verify the client qualifies for the target LOB (confirm revenue, professional count, and coverage requirements).
• Confirm the flip is authorized by the underwriter (especially for mid-term flips).
• Note the current premium so you can compare after re-rating.

Step 1: Locate the Policy

1. Search for the policy using the global search or Policy Search.
2. Open the policy record and confirm it is in Active status.
3. Review the current LOB, limits, deductibles, and premium to understand the baseline.

Step 2: Initiate the Flip

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Policy action menu showing 'LOB Flip / Migration' option highlighted alongside other mid-term actions

Policy action menu showing 'LOB Flip / Migration' option highlighted alongside other mid-term actions

1. On the policy record, click the Actions menu (or the gear icon).
2. Select LOB Flip / Migration.
3. The flip wizard opens.

Step 3: Select the Target LOB

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LOB flip wizard showing the current LOB on the left and available target LOBs on the right for selection

LOB flip wizard showing the current LOB on the left and available target LOBs on the right for selection

1. The wizard displays the Current LOB and the available Target LOBs based on the flip path table above.
2. Select the target LOB.
3. Click Check Eligibility.

Step 4: Eligibility Validation

The system checks that the insured meets the eligibility requirements for the target LOB:

• Revenue thresholds
• Number of licensed professionals
• Claims history (no open claims that disqualify)
• State availability of the target LOB

If the client is not eligible, the system displays the specific eligibility failures. Correct the issues or choose a different target LOB.

Step 5: Re-Rate on the New LOB

1. After eligibility is confirmed, the system runs the rating engine on the target LOB using the current insured information.
2. Review the New Premium and compare it to the Current Premium.
3. The system shows the premium difference and the pro-rated adjustment for the remaining policy term.
4. If the new premium is higher, an additional charge endorsement is generated.
5. If the new premium is lower, a return premium endorsement is generated.

Step 6: Confirm the Flip

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Flip confirmation screen showing old LOB, new LOB, old premium, new premium, and the pro-rated premium adjustment

Flip confirmation screen showing old LOB, new LOB, old premium, new premium, and the pro-rated premium adjustment

1. Review the flip summary: old LOB, new LOB, old premium, new premium, and the effective date of the change.
2. If everything is correct, click Confirm Flip.
3. On the confirmation dialog, enter any notes for the file (optional).
4. Click Process Flip.

What Changes and What Stays

Changes After a Flip

• The policy’s LOB code updates to the new LOB.
• Coverage terms may adjust to match the new LOB’s structure.
• A premium adjustment endorsement is generated.
• Documents are regenerated with the new LOB designation.
• The policy appears in the endorsement queue for booking.

What Stays the Same

• Policy number (the original policy number is retained).
• Insured information and producer assignment.
• Historical policy activity log.
• Prior endorsement and payment history.

Impact on Renewal

At renewal, the policy renews on the new LOB unless another flip is processed. The renewal solicitation will use the new LOB’s renewal templates.