Order to Issue (OTI)

Overview

The Order to Issue (OTI) is a mandatory five-step checklist that confirms all binding requirements are satisfied before LAMS issues a policy number. You must complete all five steps before the policy can move to In Force status.

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The Five OTI Questions

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OTI checklist showing five numbered questions with checkboxes and date fields next to each

OTI checklist showing five numbered questions with checkboxes and date fields next to each

Work through each question in order. Check the box and record the date when each condition is satisfied.

#	Question	What it means
1	Are all carrier binding requirements met?	Surplus lines forms filed, any binding conditions from the quote are satisfied
2	Did we receive a written bind request?	Confirmation from the insured or producer in writing (email or signed form)
3	Do we have full payment or a down payment plus finance agreement?	Payment received and matched to the premium due
4	Has the policy been received and sent to the insured or producer?	Policy documents have been generated and delivered
5	Have we sent payment instructions to the insured or agent?	Invoice or payment instructions delivered

Completing the OTI

1. Open the application and navigate to the Order to Issue tab.
2. For each question, verify the condition is met.
3. Check the box and enter the date for each completed step.
4. Once all five are checked, click Issue Policy.
5. The system assigns a policy number and moves the policy to In Force status.
6. Policy documents are generated and sent automatically.

Caution

All five questions must be answered Yes before you can issue. If any binding condition is still outstanding, do not issue — resolve it first and update the OTI when done.

After Issuance

When OTI is complete and the policy is issued:

• A policy number is assigned from the pre-allocated pool.
• The policy status changes from Payment Pending to In Force.
• Policy documents (declarations page, policy form, and any endorsements) are generated.
• The booking entry is created in Accounting.
• A confirmation email is sent to the producer.

OTI for Mid-Term Endorsements

Mid-term changes that add premium also follow an OTI-like process:

1. Validate that the carrier’s endorsement requirements are met.
2. Confirm additional premium payment has been received (if applicable).
3. Generate and deliver the endorsement documents.
4. Update the policy record.

Automated OTI Processing

Tip

The OTI scheduler can automatically check and process OTI completion for policies where all five conditions are already met — for example, when a payment posts overnight. Check with your administrator if you would like this enabled.