Queues Overview

Overview

Queues in LAMS are organized work lists that route items requiring review, approval, or action to the right team members. Rather than searching for items to work on, staff members open their assigned queue and work through the items in priority order. Three primary queues handle the most common review workflows.

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LAMS main navigation showing the Queues section with Policy Queue, Change Request Queue, and Admin Approval Queue menu items

Available Queues

Policy Queue

Policies that have completed an action (binding, endorsement, renewal) and are awaiting underwriter review before moving to the next stage. See Policy Queue.

Change Request Queue

Requests submitted by producers or insureds to modify an existing policy. Each request is reviewed and either approved or rejected. See Change Request Queue.

Admin Approval Queue

Actions that require administrator sign-off before proceeding, such as large premium adjustments, override requests, or system configuration changes. See Admin Approval Queue.

How Queues Work

Items enter a queue automatically when a workflow step is completed. For example:

When a policy is bound, it enters the Policy Queue for underwriter review.
When a producer submits a change request through the portal, it enters the Change Request Queue.
When a user requests an action that requires elevated approval, it enters the Admin Approval Queue.

Queue reviewers work through items and either approve (moving the item to the next workflow step) or reject (returning it with notes). All queue actions are logged in the policy activity history.

Queue Priority

Items in each queue are sorted by priority, which is determined by:

Age of the item (how long it has been in the queue)
Policy effective date urgency
Product line (some LOBs have faster SLAs)
Manual priority flags set by supervisors

Work through the highest-priority items first. Contact your supervisor if you need guidance on priority ordering.