Login and Authentication

Overview

The LAMS login page is the entry point for all users. You sign in with your email address and password, and the system will display the menu sections you have access to based on your role.

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LAMS login page with email and password fields and the Login button

LAMS login page with email and password fields and the Login button

Logging In

1. Open the LAMS application in your web browser.
2. Enter your email address in the username field.
3. Enter your password in the password field.
4. Click the Login button.

After a successful login, you will be taken to the main dashboard. The navigation menu on the left will show only the sections you have permission to access.

Forgot Password

If you cannot remember your password:

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Forgot password page with email field and Send Reset Link button

Forgot password page with email field and Send Reset Link button

1. On the login page, click Forgot Password?.
2. Enter your registered email address.
3. Click Send Reset Link.
4. Check your email for the reset link — it is valid for 24 hours.
5. Click the link, enter your new password, confirm it, and submit.

Note

Passwords must be at least 8 characters and include at least one uppercase letter, one number, and one special character. You cannot reuse any of your last 5 passwords.

Staying Logged In

Your session is saved automatically when you log in. If you are inactive for more than 8 hours, the system will log you out and you will need to sign in again.

When you are done working, always log out properly:

1. Click your profile icon in the top-right corner.
2. Select Logout from the menu.

Tip

Always log out when leaving your workstation to prevent unauthorized access to policy and payment data.

First-Time Setup

After your first login, take a few minutes to:

1. Check your profile — Confirm your name, email, and contact information are correct.
2. Review your access — Make sure you can see all the menu sections you need. Contact your administrator if anything is missing.
3. Set your column preferences — In any Smart Table, save your preferred columns as favorites so they load automatically next time.
4. Check your queue — Look for any items already assigned to you on the dashboard.

Troubleshooting

Problem	What to do
”Invalid credentials”	Check your email spelling or use Forgot Password to reset
”Account locked”	Contact your system administrator — accounts lock after 5 failed attempts
”Session expired”	Log in again — sessions expire after 8 hours of inactivity
Cannot see a menu section	Contact your administrator to check your role permissions